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Former Member
Dec 21, 2011 at 12:47 PM

Print is not downloading in Client machine



In particular machine crystal report is launching fine in IE8. While clicking the print button print dialogue box has appearing as empty window but itu2019s working in all other machines.

On downloading the the fiddler response code as 200 but the required dll (printcontrol.dll) is not available in Downloaded Program Files folder.

If I register the printcontrol.dll manually the print is working fine. But if I unregister the printcontrol.dll print is not working.

I have added the URL in trusted sites and also enabled required IE settings and web.config settings, but still is not getting downloaded.

Export and other toolbar options are working well.

This has been simulated particular client machine only. Please help me to overcome this issue.

Environment Details:

Operating system: Windows 7 Starter Edition (32 bit)

Internet Explorer version : IE8

Crystal Report Version in Server: Crystal Reports XI Release2

Thanks in Advance.