We are configuring auto responce with Tracking number for our client. Can u pls tell the configuration steps to do this?
So far I have below Configuration steps.
1) Service ID
2) Define Service manager Profile
3) Assign service manager profiles
I have defined the Rule Policy for Automatic service order creation as mentioned below.
E-Mail Original Recipient Contains u201CXYZ"(mail address)
Create Service Order (IT).
With this Rule we are able to create service order successfully.
But as a second step we need to send Auto Responce without agent action.
I try many ways for Auto Response with Tracking Number. But we are unable generate same in the system.
I have Create Multi Level Category Schema also with attached mail forms.
Below Rule Policy example what I created in the system for Auto Response.
E-Mail Original Recipient Contains "XYZ" ( mail address)
Create Service Order (IT) and
Auto Respond (Category Schema = IT Helpdesk; Mail Form = Z_SONUMBER; Outgoing E-Mail Address = donotreply( mail address) ; Create Interaction Record = No; Route To (On Exception) = ""; Inline = No )
Please advise me how to set up Auto Response with Tracking Number .