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Former Member
Dec 19, 2011 at 01:15 PM

Crystal Reports CMC Unresponsive


I have just recently began having issues with Crystal Reports Server it appears that around the same time each day the administrative console becomes unavaliable there are no errors when trying to login it just hangs and eventually loads up after 10 minutes or so.

I am trying to search for log files for the system but the only logs I came across are in the Logging folder under Buisness Object which doesn't help much.

I have been scanning through the event viewer and have noticed a few errors:

"An error occurred while creating a Page Server subprocess."

"Unable to contact server ACRPROD.RAS.rptappserver to change its enabled status. Please restart it."

"Unable to contact server ACRPROD.programjobserver.jobserver to change its enabled status. Please restart it."

We are running Crystal Reports CMC on IIS which is also hosting another website on the same server. The website also becomes unresponsive around the same time.

I am looking for any advice or guidance on how to troubleshoot this issue.