Failed to retrieve new chart - Request Timeout

[Former Member]

Hi, forum.

I have installed Sap BusinessObjects Explorer version 3.2 (12.0.0). But, when i index a Information Space and try to see it, a error message occurs when all the facets are retrieved.

"Failed to retrieve a new chart from server - Request Time out"

I changed the time in order to retrieve it, but, it didn't work.

I also, tried to check if there is any problem with the universe or information space, but there isn't.

Can anyone have any idea of what's happening?

Thanks in advance.

Reynaldo.

[former_member230867]

Hi Reynaldo,

any resolution? We are seeing the same issue.

Thanks!

Erik.

[former_member230867]

Hi all,

we have solved the issue in our case - by restarting all services, including Explorer services via CCM. After that, the issue disappeared. Running on SP2 Patch11.

Erik.