hi,
is it possible to creat a program which will moniter the service request so that any SR (service request) would be automatically unlocked after 30 minutes. if no process is running, because, at several occasion We found out that this will happen when a process is still running..
our users using webui to perform there work so is there any method/tcode where we can moniter via GUI what reports/actions they are doing in webui.
thanks
adi.