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Amount to be collected is 0.00 in the collections worklist.

Hi All,

We are getting the value in Amount to be collected as 0.00 for some customers in the collections worklist.

someone said when we have the customer authorization for payment or if the payment methods are D (direct debit), the system will show Amount to be calculated "0.00"

My question is this common feature? I think its very common in UK to have DD for the customers but that does not mean that they honour the payments?

Any idea how this issue can be addressed.

Thanks in advance


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  • author's profile photo Former Member
    Former Member
    Posted on Dec 16, 2011 at 04:51 PM

    there is nothing wrong with this - you need to look at the strategy.

    You can simulate the customer against the strategy - if it has a score, it will show in the worklist.

    Some strategies may have a rule around last contact - this does not make too much sense for a DD customer.

    Normally - all DD customers would have their own unique Collection Group - so they can have a different strategy that looks at outstanding debt.

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