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Dec 16, 2011 at 12:51 AM

Amount to be collected is 0.00 in the collections worklist.

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Hi All,

We are getting the value in Amount to be collected as 0.00 for some customers in the collections worklist.

someone said when we have the customer authorization for payment or if the payment methods are D (direct debit), the system will show Amount to be calculated "0.00"

My question is this common feature? I think its very common in UK to have DD for the customers but that does not mean that they honour the payments?

Any idea how this issue can be addressed.

Thanks in advance

Krishna