BO 4.0 Content Migration - Universe not Found

[Former Member]

Good Day Experts!

I'm about to quit my job and open a beach bar in Hawaii - please help.

We're in the process upgrading to BO 4.0. Installed the software (base and patch 😎 successfully on our new production server - migrated our content successfully with the upgrade manager from our old production box to the new production box - changed the links and ALL is fine.

We completed the same steps above for our dev server - base installation and patch 8 is successful and content was migrated to this new dev server - BUT - for some unexplainable reason - we cannot refresh data in our dashboards and webi's - and get an error that says "Document failed to load - Universe not found". When you go into Universe Designer and CMC - all universes are there :(............We decided to REMIGRATE the content to this dev server.

This migration is now FAILING - The upgrade manager completes all steps except the last step: Committing Objects and returns an error: "The upgrade process has been interrupted by an error: Cannot find the user, group or object 10672. The server supplied the following details: OCA_Abuse exception 4 at exceptionmapper.cpp:79. Cannot find the user, group or object, canu2019t get applicable rights"

Your assistance and advice on the above will be MUCH appreciated.

[denis_konovalov]

You need to find out what is object 10672 !

You can do this in Query Builder of your source system. With query like select * from ci_infoobjects, ci_systemobjects, ci_appobjects where si_id=10672

As to the original error of not found universe - it might be due to the fact that in this source env (dev) your dashboards and reports do not have a proper link to universes... After migration have you tried to edit reports and point them to the right universe, refresh and re-publish ?

If your prod migration was OK, why not use BI4.0 prod env as template for your dev and move its content to your dev BI4 using LCM and start BI4 dev process from that ?

[Former Member]

Thank you for your reply Denis!

I've uninstalled EVERYTHING on the dev server and started to install all again. Should this not work, I'm definately giving your workaround a try - Will transport from production to dev using LCM,

Will keep you updated - let everyone know what solved this crazy issue.

[Former Member]

Hi All

Re-install is the answer. Works.