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For solution database- trex

Dear All,

We are configured Service desk and we are planing to maintain solution in solution database. my question is.

Is it required TREX software?

Thanks

Siva

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  • Posted on Dec 15, 2011 at 01:21 PM

    Hi

    yes you need it

    Service Desk: Solution Database

    check in above dolores blog

    moreover if you are using solman 7.1 then you can use new functionality of solman knowledge articles far better web based message system

    http://help.sap.com/saphelp_sm71_sp01/helpdata/en/a9/0473a0d3f74adcaa6c6b4be7635867/frameset.htm

    hope it helps

    regards

    prakhar

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