BCB Contact Center Simulator

[Former Member]

Hello Gurus,

I have a situation to demo the Telephony functionality to my client.

What is the configuration i need to do for setting up BCB application in CRM application?

What is the authorization object or role i need to have to access Contact Center Simulator in BCB application.

All your help is highly appreciated and valued.

Regards

Amar

[BGarcia]

Hi Amar,

Just follow the steps described in Stephen Johannes weblog located here:

Please note that you need CRM java stack to be installed.

Kind regards and good luck!

Garcia