Skip to Content
author's profile photo Former Member
Former Member

Bank Transfer file missing


I am trying to run through the Payment Wizard and select Bank transfer as my preferred option, i then specify a location for the BACs file i want to create and run through the remaining steps. I then execute the wizard and choose 'Finish'. Whilst the payment has been made to the BP, the file i have asked it to create has not been created.

Why would this be? I have tried this on both 2007A and 8.81 both to no avail.



Add a comment
10|10000 characters needed characters exceeded

Assigned Tags

Related questions

1 Answer

  • Posted on Dec 14, 2011 at 03:53 PM

    Hi Juan,

    make sure you really started file creation:

    In the screen for creating the bank transfer file, there are two radio buttons: "run test" / "create file":

    - when you click "execute" the first time, the screen shows test output

    - the real file is written only in the second run

    Additionally, I found that in our system (8.81 PL05) the export path chosen is not kept for the next export (in contrast to what documentation says).

    So, if you rely on the path being the same like last time, you might find the export file in some place where you would not search for it...



    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.