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Former Member
Dec 14, 2011 at 07:45 AM

Consignment Return confusion

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Process 1 : If the customer needs to return an item which was already billed, it should take "consignment return process", document type KR.

Process 2 : If the customer needs to return an item which is not billed yet, it should take "consignment pick-up process", document type KA.

Question

1. Why do I have to do delivery and "goods issue" on both processes?

2. Is it mandatory to do pick-up process after the return process? I have read an online article that says, you need to do pick-up after the return process.

3. Is it possible to do pick-up process alone? I mean without return process?