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Former Member
Dec 13, 2011 at 07:45 PM

Employees act on behalf of customers without contact person relationship?

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Hello - we have internal customer care employees that need to be able to support our ecommerce customers in WebChannel...is there a way for my employees to be able to do this without establishing a "Is Contact Person For" relationship between my employees and our ecommerce customers?

We are running into problems with the volume of relationships required and, in particular, middleware/ECC seems very inefficient at processing this relationship data to the point of shutting down BP middleware traffic.

Thank you - Matt