Hello - we have internal customer care employees that need to be able to support our ecommerce customers in WebChannel...is there a way for my employees to be able to do this without establishing a "Is Contact Person For" relationship between my employees and our ecommerce customers?
We are running into problems with the volume of relationships required and, in particular, middleware/ECC seems very inefficient at processing this relationship data to the point of shutting down BP middleware traffic.
Thank you - Matt