Employees act on behalf of customers without contact person relationship?

[Former Member]

Hello - we have internal customer care employees that need to be able to support our ecommerce customers in WebChannel...is there a way for my employees to be able to do this without establishing a "Is Contact Person For" relationship between my employees and our ecommerce customers?

We are running into problems with the volume of relationships required and, in particular, middleware/ECC seems very inefficient at processing this relationship data to the point of shutting down BP middleware traffic.

Thank you - Matt

[Former Member]

Hi Matt,

Internal employees can order/access B2B application without being a relationship maintained. This can be done through Business on Behalf application. this application can be accessed at htp://server:port/b2b_2/init.do. Once you have configured this application any employee can login into this application and order on behalf of customers. Once the order is created it will not create a relation ship with the employee.

More information can be found under below link

http://help.sap.com/saphelp_crm40/helpdata/en/ce/b8433ffb8b1f07e10000000a114084/content.htm

Sateesh Chandra.