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Former Member
Dec 13, 2011 at 04:12 PM

Crystal Reports 2011 - Product keycode is not valid INS00140

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I ordered two copies of Crystal 2011 and neither keycode is working. My users are on Windwos XP Professional SP3.

I called in and was emailed the following instructions:

Click on link

Choose u201Csaveu201D

Save to a know spot

1. Do not run the installation from archived package, extract the package first. Click on 51041020.ZIP and choose extract.

2. Copy the installation package to hard drive if possible to avoid any networking issues.

3. Once extracted, the Setup.exe file can be found in the \DATA_UNITS\Crystal Reports\ u2026folder

4. Login to the machine as Local ADMINISTRATOR, if possible.

5. Temporary disable any kind of firewall, antivirus, network security etc., if possible.

6. Please note CR 2011 installation requires open port 4520 for communication. Blocked port 4520 may cause the following error

Microsoft Visual C++ Runtime Library

Runtime Error!

7. On the latest versions of Windows, even if logged in As local Administrator, right-click setup.exe file and select "Run as Administrator". If you do

not have Administrator account, try right click "Run as" Select current user and uncheck the "Protect my computer and data from unauthorized

program activity".

8. Make sure there is enough space on the computer. If not sure about the space, run "Custom" installation with minimum components. Nonmandatory

components could be added at any time

This did not work. I am still getting the error.