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Former Member
Dec 13, 2011 at 10:06 AM

Billing in advance

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Hi dear all,

I have a problem with a billing in advance order. A staff member of the sales department created the invoice (Proforma invoice for Delivery xxxxxxxxxx) in a wrong way. She handled it like a normal order. To make this possible she deleted the Material in the order and readded this material afterwards. After that it was possible to generate the Proforma invoice for delivery. But it seems that the reference to the contract has been lost.

The order is in the document flow of the contract, but there appears no delivery or other documents attached to the billing in advance order in the flow of the contract.

If we check directly in the order, the contract appears and the proforma invoice !!!

The problem is that the amount of the delivery is not subtracted from the amount of the contract. So there is a difference of the amount concerning the contract between us and the customer.

The sales department donu2019t want to cancel the following documents, because then it will be generated a credit note and the financial balance is after that incorrect.

Do you know how we can correct that?

I hope you understand the problem the way I explained.