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author's profile photo Former Member
Former Member

Dispute Case- workflow

Hi we want to send email to occasional processor using workflow about dispute case. Please tell the setting.

I have already activated event linkage for work flow. Do I need to also check the process route check mark in case type configuration. Please guide through the key steps.

Thanks

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    author's profile photo Former Member
    Former Member
    Posted on Dec 09, 2011 at 09:28 AM

    Hi Nik,

    Please do not ask for user guides as this is not the correct forum for that.

    I would suggest you attend the relevant SAP Education course, and use the SAP Help guides.

    Good Luck.

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 09, 2011 at 08:35 AM

    Hi Nik,

    Are you activating the event linkage for workflow WS01700044? If yes, the workflow should be trigger when you create or change the dispute case.

    For the processor that need to receive the email when the dispute case created, the processor user id should not be maintain in the Regular Processor table.

    Another thing that you need to check is SWU3->Maintain Additional Settings and Services->Maintain Standard Domain for Internet Mail, is setup correctly, else the workflow not able to send email to user's outlook.

    Hope this help.

    Regards,

    Edison Wang

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