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author's profile photo Former Member
Former Member

printer issue

Hi All,

I have a printer issue, can you please help me to resolve this.

Issue: When a busines user tries to print (using front end printer), after 5 - 6 prints user's SAP logon screen disappearing. I had checked the following things.

1) SAP GUI is latest 7.20 patch level 9

2) the spool request staus is "completed" and we are getting print but user automatically logoff from the SAP

and the our SAP system details are:

OS: Windows NT

Kernel: 701

patch level: 137

DB: Max DB

Release: 7.7

SAP version: ECC 6.0 EHP4

and our Business users OS is: Windows XP

Thanks in Advacne.

Regards

KLNR

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2 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Dec 08, 2011 at 06:34 AM

    Hello Kasi,

    Is it happening for single user? If not, I guess gui auto logout parameter rdisp/gui_auto_logout has been set in the system.

    Thanks,

    Siva Kumar

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  • Posted on Dec 08, 2011 at 03:11 PM

    I would re-install the gui on the user;s workstation and if there is a later patch, which I think there is, install that as well. Check to see what directory is was loaded into as well.

    Cheerio

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    • Former Member

      Thanks Shiva and Michael,

      earlier it was SAP GUI 7.20 Patch level 0 and I asked him to update GUI patch to latest level that is 9. He did the same but the problem persists.

      And I am insisting that;

      1) When we tried this user id on different machine it is working fine (on the same frontend printer)

      2) When other user Id tried in this machine it is working fine (on the same frontend printer)

      But problem is with his user ID and with his machine.

      And I asked the user to clear GUI cache and he did the same.

      Regards

      Naresh Kasireddy

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