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Enterprise XI 3.1 trusted authentication problems

I followed the instructions to enable trusted authentication (XI 3.1 admin guide, page 561+):

  • created shared secret value in CMC ('my_secret'); checked 'trusted authentication is enabled; set secret validity period to 1; left tmeout at 0

  • created the TrustedPrinicpal.conf file in C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86

  • added line to file that reads SharedSecret=my_secret; saved file

  • edited InfoView's web.xml file located at C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\warfiles\WebApps\InfoViewApp\WEB-INF

  • made the following changes:



<!-- <param-value>true</param-value> -->





<!-- <param-value>false</param-value> -->











  • restarted tomcat and server intelligence agent (probably not necessary, but did it just for good measure)

  • attempted to logon to InfoView: http://localhost:8080/InfoViewApp/logon/

didn't get an error message, but it didn't get past the logon page.

What did I miss?

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  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Dec 07, 2011 at 10:11 PM


    It looks like all the configuration has been done correctly, But request you to Please check the web.xml again for the below changes




    Also use the below url and test the issue again


    Also we have very good kb article on the complete configuration.Please refer the below article for further details.

    1422248 - Setting up Trusted Authentication in XI 3.x for Infoview and Opendocument using QUERY_STRING



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    • That worked. http://localhost:8080/InfoViewApp/logon/[user name here]

      http://localhost:8080/InfoViewApp/logon.jsp?user_name=[user name here] did NOT work. It gives an error message about the account being disabled (which it is not).

      Looks like the administrator's guide needs a SERIOUS revision. While you (SAP) are at it, include the proper URL that will 'see' the querystring parameter.

      Thanks for your help.

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