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author's profile photo Former Member
Former Member

Clearing customer credit memo

Hi All,

I have an issue regarding customer open item. We have the following documents created.

1) Invoice created to the Customer in one company code

2) Payment has been received by the customer in one company code, and the invoice and the payment got cleared by the lockbox processing in the same company code, so the accounting document for the invoice is in u201CClearedu201D Status.

3) Now later on they came to know that this has to be posted in another company code, so they tried to cancel this using a credit memo against the invoice created in Step 1

But the question here is, the accounting document created for this company code is in u201CNot clearedu201D status. As the invoice is cleared by the payment, how can I clear this credit memo? Because this is an internal mistake, actually customer paid what he has to pay. But here they created the invoice in one company instead of another company code. Please help

Thanks

Uday

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 08, 2011 at 08:48 AM

    Dear Uday,

    you just tell to account department to post this credit memo to account. It will resolved.

    Sandip

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