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Former Member
Dec 07, 2011 at 05:32 PM

Customer Retrun Scenario with out billing (Invoicing)

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Hi Expert,

We have customer return scenario in quality, As per SAP standard practice inthis senario sales order created, sales order delivery with pgi and billing happen for this order and material sent to customer. If any defect arises at customer end then retrun sales order will create and will follow standard procedure sales along with quality process.

But in our case std case also appliable with one diffrent case like Sales order created against customer. Sales order delivery with PGI and delivery note is sent to customer. Product is sent to customer site and this product is certified with third party (Govt) which is having legal requirement.

If this product meet to specification then only billing will take place for this product by client. this is case will be used only in subsidary case.

if this product fails to meet legal product specification then client need to replace this product to customer with new part. can you guide us how to handle this scenario from quality perspective.

Best Regards,

Dev