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Former Member
Dec 07, 2011 at 12:44 PM

Support Message Status should default to Incident in Solution Manager

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Hi Friends

Need your Help!!

I need to change the Priority settings set for the support message in Solution Manager , If a user logs a support message in the ECC system (production) with any priority (low, medium, high, very high etc.) it should default to Incident in Solution manager.

From there the client wants to classify the Priority as per his requirement in Solution Manager.

The current settings are like below

For a Low Priority it is defaulting to Incident

For a Medium Priority it is defaulting to 1: Bug P1-2

For a High priority it is defaulting to 2: Bug P3-4

For a Very High Priority it is defaulting to 3: Bug P5-10

Really appreciate your help, many thanks.

Kind Regards,

Vattikonda.