Send a rejection notification to external inbox when time sheet was rejecte

[Former Member]

Hi experts,

I am working on a Time Recording Approval Workflow, my clients want to send an email notification to their external inbox instead of UWL and Business Workplace. I was stuck on this. SAP just provides a single task TS30000017 and Business Object Type CATS for this implementation. Q1: Is there any way to send an external email, by programming or configuration, how? Q2: I made a copy of CATS as ZCATS and a copy of TS31000007 as TS90008888, and in TS90008888 I use ZCATS to replace CATS. Change the Data Entry profile from TS31000007 to TS90008888. When I get a work item id from table CATSDB with status 20, to test ZCATS in Business Object Builder, the approval works fine, but tested in Portal, seems task TS900008888 was triggered, but it still use CATS instead of ZCATS. Anyone has any ideas about these two situation and any possible solutions, much appreciate!

Thanks,

William

[nabheetscn]

For sending external email we have the following options.

1 Create mail step in worklfow itself.

2. Use report RSWUWFML2

3. Use extended notification

Nabheet

[former_member185167]

2. Use report RSWUWFML2

[Former Member]

Thank you Nabheet, the workflow is used to time sheet approval is a single task workflow, its' hard to add another step. The single task looks simple, but the underneath has a huge logic there.

[former_member185167]

Hello,

I don't know about CATS, but in general:

Q1: Yes, use a SendMail step. You can either send it to the user and have SAP forward it (using SO16 settings) or you can do a bit more work and fetch their email address youself and send it directly.

Q2: Usually you would delegate ZCATS to CATS, in which case yes, you will see CATS everywhere instead of ZCATS.

regards

Rick Bakker

hanabi technology

[Former Member]

Thanks a lot, Rick. I saw a lot of experts suggest using SO16, may be an option, I'll ask the basis to try.