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Former Member
Dec 06, 2011 at 07:11 PM

Return order in free Goods

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Dear Friends,

Got a situation, where I created a sales order using Free goods (Inclusive) Concept. For every 10 goods you get 2 free ( 8+2).

Delivery and billing is done. Customer returned the entire order. Then while creating return sales order with reference to standard order, only 8 goods are copied and 2 free goods are not copied.

In Copy controls VTAA (RE - OR), Item category TAN and TANN, I checked the box related to free goods return. Even then free goods are not triggered in the Return sales order.

Please let me know how to solve the issue.