Dear Friends,
Got a situation, where I created a sales order using Free goods (Inclusive) Concept. For every 10 goods you get 2 free ( 8+2).
Delivery and billing is done. Customer returned the entire order. Then while creating return sales order with reference to standard order, only 8 goods are copied and 2 free goods are not copied.
In Copy controls VTAA (RE - OR), Item category TAN and TANN, I checked the box related to free goods return. Even then free goods are not triggered in the Return sales order.
Please let me know how to solve the issue.