Explorer error "Failed to retrieve the Information Spaces list." from HANA

[Vitaliy-R]

I am getting this dumb error "Failed to retrieve the Information Spaces list. // Request timed out" in Explorer's "Manage Spaces" area every time I click on the analytic view listed under my HANA sources of the Explorer. So, my HANA source is visible, and analytic views are visible in Explorer as well, but I cannot get any Information Space created because of the error, and I could not find the error and its causes in Explorer docs.

I already

- upgraded HANA db to Rev 18 (for some reasons I cannot u[grade this system to SPS3 yet) and BIP and Explorer 4.0 are on the latest Patch 8 of SP2.

- configured connection using IDT defined connection,

- restarted servers in CMS already 100s of times.

There is enough free space on the BO server's drive: 33GB. BO is a single server based on Win2008 R2 SP1 with 40GB RAM.

Any ideas what else I can do to get rid of this issue? It is a test server, so I cannot open customer msg to SAP Support.

Thanks,

-Vitaliy

[Former Member]

Hello,

Even am facing the same error message

How did you solve this error? Can you share the work around please?

Regards,

Krishna Tangudu

[hai_murali_here]

Hi,

This error will come up if you have huge no.of InfoSpaces created in BO Explorer.Try to delete unwanted Info Spaces and relational connections if you have.Restart the Explorer Services under CMC.

Rgds,

Murali

[Former Member]

Hello Murali,

Can you advice me how to do it @cloudshare as am unable to access CMC there to restart?

Regards.

Krishna Tangudu

[hai_murali_here]

I am not sure how you can access it in Cloudshare as this might be having restricted access.

You can request the Cloudshare Admin to cleanup the unwanted InfoSpaces and restart the Explorer Services under CMC.

Rgds,Murali

[Former Member]

Try increasing the timeout under

..\SAP BusinessObjects\Tomcat6\webapps\explorer\WEB-INF\classes\ default.settings.properties

from

request.timeout=60

to

request.timeout=600