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Dec 06, 2011 at 04:46 PM

Explorer error "Failed to retrieve the Information Spaces list." from HANA

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I am getting this dumb error "Failed to retrieve the Information Spaces list. // Request timed out" in Explorer's "Manage Spaces" area every time I click on the analytic view listed under my HANA sources of the Explorer. So, my HANA source is visible, and analytic views are visible in Explorer as well, but I cannot get any Information Space created because of the error, and I could not find the error and its causes in Explorer docs.

I already

- upgraded HANA db to Rev 18 (for some reasons I cannot u[grade this system to SPS3 yet) and BIP and Explorer 4.0 are on the latest Patch 8 of SP2.

- configured connection using IDT defined connection,

- restarted servers in CMS already 100s of times.

There is enough free space on the BO server's drive: 33GB. BO is a single server based on Win2008 R2 SP1 with 40GB RAM.

Any ideas what else I can do to get rid of this issue? It is a test server, so I cannot open customer msg to SAP Support.

Thanks,

-Vitaliy