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Former Member
Dec 06, 2011 at 11:18 AM

Query on suspended tasks

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HI all

We have a business process on CE 7.2.

When the tasks are assigned to users a mail is sent to user with the link to acess the tasks.

But in a case this task gets esalated . the existing task is getting suspended successfully , the task is getting removed from the UWL list and the escalations task is getting created . But when the user clicks on the mail link the task opens up and its only after the user takes action that the error message is displayed .

Please let me know if there is any better way to handle this scenario. Like display the message as sson as the user clicks on the link, similar to a completed task.

Regards

Muku