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Dec 06, 2011 at 07:23 AM

SAP PI Alerts: Email is not sent to the email account

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Hi PI Experts,

I have configured my alerts as per the instructions given in the link below but I am unable to get the email in my inbox.

[SDN: Alert Configuration u2013 Step by Step Guide|http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/00e97ba2-85ce-2b10-20bc-bc05cd172154]

While I try to monitor the email messages sent out of PI in the transaction SOST, I get to see all the status messages in RED. When I see the details, I get to see the value of "Status txt" as "Cannot process message, no route from PIRWBUSER to <EMAIL_ADDRESS>". And the value of "Info from node" is "Error occurred in SAP in SAPconnect".

I have configured all the settings as per the document above but dont know why the email is not getting delivered. I have mentioned the mail server of my organization and it does not contain the IP Address.

Please let me know if there is any way this can be resolved?

Thanks,

Arkesh