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Duplicate address when contacts are maintained

Dec 21, 2016 at 01:36 PM

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Hi *,

we have migrated customers and contacts into yC4C.

In case of no existing contacts relationships the address for the customer is shown once. That's ok.

But in case contacts are related to the customer the same address is shown twice within the customer. This confuses the users.

Is this the standard behaviour of yC4C?

Thanks a lot in advance. Kind regards Thomas

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4 Answers

Christoforos Verras
Dec 22, 2016 at 01:07 PM
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Hi,

So the system (C4C) is creating a new contact by it's own, and plus that new contact is empty?

BR,
.CV

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Thomas Voß Jan 03, 2017 at 07:39 AM
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Hi Christoforos,

the contacts were migrated by me, too.

I am wondering the account contains 2 (identical) addresses for those cases contacts are related to the account.

We have 2 cases:

1. no contact-relations --> account contains 1 address

2. existing contact-relations --> account contains duplicate address

Any ideas?

Kind Regars

Thomas

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Thomas Voß Jan 12, 2017 at 01:42 PM
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Any ideas?

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Krishnendu Laha Jan 12, 2017 at 03:25 PM
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Hello Thomas,

I do not think it is a standard behavior of C4C. Address is maintained separately for Account and Contacts. Just an curious idea, did you checked that at the time migrating Contact Persons, the same address was also maintained incidentally in (twice) in Account?

Because I can see from your example, one is maintained as main address and others not.

Also please maintain an Address in Contact Person and see if that address is appeared in Account or not.

Thanks,

Krish

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