How to Deactivate a Survey in an unmodifiable Quality client ?

[Former Member]

Hello,

I have a Survey in Quality system, that needs to be deactivated, so

that it does not shows up in an Opportunity in Web UI, when the Status of

Opportunity is Win/Loss.

The problem is, the Quality system client is Unmodifiable, hence I am not

able to change the "Define Determination

for Questionnaires" and hence make this survey Inactive. The changes can only go through

Transport from the Dev system.

And, in the Dev system, surprisingly, there is no entry for this Survey

in "Define Determination for Questionnaires", where I could do the

changes and create a transport for the Q system.

Hence, it has become kind of a deadlock. Please suggest some solution.

Changes to be done on this screen: (making the survey Inactive):

IMG -> CRM -> Transactions ->Settings for Opportunities ->Sales

Methodology ->Define Determination for Questionnaires

Any help would be appreciated.

Thanks,

Abhi

Edited by: ascrm03 on Dec 5, 2011 9:49 PM

[VishnAndr · Accepted solution]

Hello, ascrm03.

Usually in such situations you can proceed in following way.

Make exactly the same setting in dev system as in quality system. This will create a transport request in dev system with information "to create" this setting. Transport this request to quality system. It won't create any new entries in quality system as they are already there.

Then delete this setting in dev system and transport this new request to quality system with information "to delete".

And you're done.

Do not remember for sure but may be it's possible to do the same with one request (create and immediately delete the setting).

Other way is to ask basis guys (whoever else who is responsible for) to "open" this quality client and then clean it.

Hope this will help.

[Former Member · Accepted solution]

Hi Andrei,

Thanks for replying.

I actually thought of doing the same thing that you are suggesting, but, would that not duplicate the Survey in Quality system if I create the same survey in Dev first, and then transport it to Quality (which already has it.)?

So what I am asking here is, by implementing the method you suggested above, will it duplicate the survey in Quality, or will it Overwrite the one that is already there in Quality..?

If it overwrites, then its great !

Please advice.

Thanks,

Abhi

[VishnAndr · Accepted solution]

Hi Abhi.

It will definitely overwrite existed entry.

[Former Member · Accepted solution]

Thanks Andrei.

That worked.

Regards,

Abhinav