due to some misconfiguration, I have a support message in Service Desk (transaction type is ZLFN, a copy of SLFN), which I cannot change anymore.
I get the error message "Document is being distributed - changes are not possible".
I checked the Queues according to this Thread: Document is being distributed-changes are not possible
But without luck - still have the error message.
Does anyone know, how to release this distribution lock?
Alternatively, I would be happy just to set the user status of this support message to Confirmed.
Anybody knows, which TX or Table to use to achieve that??