Webi Report is working for some user and not for some users..

[Former Member]

Hi All,

When we refersh the Webi reports we are able to see the data, where a new user from infoview trying to refresh the report in some colomns "#error" is coming, please advise.

Reagrds,

Venkat

[Former Member]

Hi,

Can you be precise what is the error message you are getting.

Regards,

Prithvi

[Former Member]

Hi ,

Thanks for your reasponse.

Here are the details:

Users are experiencing the "#error" when they are viewing/refreshing the Webi report from infoview. But where as it is working for other user on other machine.The problematic user tried to view the report from other machine and it worked for him.

So i can confirm the report is not working in that machine only for all the user logins.

Note : this is the first time the user is viewing the report.

I have checked the brower setting and java and it is same as the other machine.

Regards,

Venkat

[former_member136842]

Hi,

what is your datasources?

Thanks and Regards

-Seb.

[Former Member]

Hi,

The data source is Bex query and on top of it created a universe.

But i dont think this is a data issue, the issue is machine specific..

Regards,

Venkat

[Former Member]

Hi Venkat,

To be sure that it's machine specific, you should try on a working machine with the account of a working user and one not working. If both works, then it's specific to the machine.

In that case, check things like the version of the browser, the version of java,...

Regards,

Philippe

[Former Member]

Hi ,

Thanks for your reasponse.

Here are the details:

Users are experiencing the "#error" when they are viewing/refreshing the Webi report from infoview. But where as it is working for other user on other machine.The problematic user tried to view the report from other machine and it worked for him.

So i can confirm the report is not working in that machine only for all the user logins.

Note : this is the first time the user is viewing the report.

I have checked the brower setting and java and it is same as the other machine.

Regards,

Venkat

[Former Member]

Hi Venkat,

As you have checked that the issue is proper to machine, it means it's something in the browser or with java if you are in edit mode.

First check that the browser is supported with your version of BO or if you tell us your exact version of BO and of your browser, I can check for you.

Test with a different one also like firefox if you are using IE.

Test with a different display by going in the preferences > web intelligence like pdf for instance.

Regards,

Philippe