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Former Member
Dec 05, 2011 at 10:59 AM

ChaRM 7.1 Unable to switch phase to completed

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Hi,

I have setup a basic charm config on solman 7.1.

I created a rfc in the CRM Web UI and initially did not specify the iBase component nor a BP as requester.

All went well untill i tried to switch the phase from being completed to completed.

I get an error "Phase transition from FINAL_TASKS to CLOSED is not possible" and when I look in the details I get a message:

Diagnosis

An error occurred when the phase was moved.

Procedure

Possible cause:

The business partner in the managed system is not maintained

Procedure:

Call transaction "crm_dno_monitor" and check the CRM document via the transaction number. If no business partner is maintained, the document displays a message informing you of this fact.

However, when I look in the Web UI i don't see a possibility to fill a bp.

When I want to enter it in tx CRMD_ORDER, I get a message:

Transaction Type SMMN (Maintenance Cycle) should be maintained in the CRM Web UI only

So I have a feeling I'm stuck.

Any help would be nice!

Regards,

David