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Why SAP Contact Center Cloud Edition gets new releases faster than On Premise Edition?

Since SAP Contact Center SP10/1608 SAP has announced that it will start providing new releases to its Cloud Edition product more frequently than On Premise Edition.

Why is that exactly?

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1 Answer

  • Dec 28, 2016 at 07:55 AM

    Hello Roman,

    The main reason is that cloud edition follows the release cycle of other SAP cloud products. This makes co-development smoother.

    The product increments in cloud version are smaller, but follow a faster release cycle. When new functionality benefits users in both versions, the “cloud” functionality will also be available in the on-premise release.

    Kind Regards,


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    • Hi Tomi,

      Thank you for the reply.

      For example one of the functionality that on-premise edition could benefit is "ECF: Transfer and Destination Input".
      Waiting for such simple and necessary features for 6 months is really a long period. The same goes for other ECF related new features. I hope you understand and SAP Labs can do something about that.

      Best regards,