Hi,
We are configuring Service Desk in Solution Manager 7.0 Ehp1.
I am able to see the support messages from the user 'BASIS' with SAP_ALL authorization.
There is another user 'X'. Here User 'X' has following Roles - SAP_SUPPDESK_ADMIN, SAP_SUPPDESK_CREATE, SAP_SUPPDESK_PROCESS, SAP_SUPPDESK_DISPLAY, SAP_SUPPCF_ADMIN, SAP_SUPPCF_PROCESS, SAP_SUPPCF_DISP.
After this I set the message processor to be user 'X'.
Now when I try to see the message with T-code: crm_dno_monitor, it is not displaying any messages.
But as per the Solman Security Guide, SAP_SUPPDESK_ADMIN and SAP_SUPPCF_ADMIN are master roles for Service Desk.
Please help in resolving the issue.