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Former Member
Dec 03, 2011 at 12:23 PM

Urgent help requested- MSS

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Hello people,

consider the following scenario

work flow is getting triggered to the Line manager (chief) and so on to next agents

How can we make use of substitution in following scenarios

scenario1- planned leave by Line manager (I think this can be done using substitution in MSS)

Scenario 2- Unplanned leave by Line manager

scenario 3- position of Line manager is vacant

The workflow i am using is not a standard woprkflow.

The above scenarios are applicable in case of leave approval and trip request approval.

Urgent help appreciated.

Thx