Hello people,
consider the following scenario
work flow is getting triggered to the Line manager (chief) and so on to next agents
How can we make use of substitution in following scenarios
scenario1- planned leave by Line manager (I think this can be done using substitution in MSS)
Scenario 2- Unplanned leave by Line manager
scenario 3- position of Line manager is vacant
The workflow i am using is not a standard woprkflow.
The above scenarios are applicable in case of leave approval and trip request approval.
Urgent help appreciated.
Thx