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Former Member
Dec 02, 2011 at 07:08 PM

Cannot Launch Java Report Panel

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I keep getting the error: Cannot launch Java Report Panel, please make sure you have installed a Java virtual machine.

I have uninstalled every instance of java and restarted my computer, then installed the one suggested there: (the Java Virtual Machine was a link). Restarted again, tried again, same error. On the sun page, I tested my java installation and it works fine. I have checked that java is enabled in both IE and Firefox and I still get this error in either browser. I am using Windows XP.

Upon comparing my computer with my coworker's java configurations, we found that she has a certificate called "Business Objects America" and I don't have that. Could that be the problem, and if so, where can I get that certificate? There was no active X question as I would have expected to see asking to run active X or not. I can't find any certificate downloads on your site at all.

Please advise ASAP because I need to use this Web Intelligence Reporting and I cannot get in.

Thank you.