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Former Member
Dec 02, 2011 at 02:02 PM

netviewer crashes my dell pc when trying to connect to sap support

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Hi all, if this is in the wrong place, please move it.

I have had a problem that my pc crashes (blue screen) after i initiate netviewer online to connect to sap support. it is a pain because we have to use an older product and the response time is slow. i contacted netviewer directly and they sent me this fix, which has worked perfectly.

Dear customer,

Thank your for contacting Netviewer Support.

This is a known issue. When Netviewer starts on a Dell computer, the application produces a blue screen. What is causing this?

This phenomenon occurs only on Dell PCs with a preinstalled Windows operating system.

The file that causes a blue screen is no longer installed. The integrated sound card is from IDT (www.idt.com) but the file "ctAudDrv.sys" belongs to Creative Labs Advanced Audio FX Engine.

Remove the problem as follows:

Rename the file "ctAudDrv.sys" to "ctAudDrv.sys.bak" under "C:WindowsSystem32Drivers".

Restart the PC.

Download and install the appropriate audio driver from the Dell website at www.dell.com, for example: ftp://ftp.us.dell.com/audio/IDT_92HDxxx-HD-Audio_A06_R213367.exe

Für weitere technische Fragen stehe ich Ihnen gerne zur Verfügung./

Si vous avez des questions techniques n'hésitez pas à nous les poser./For further technical questions please do not hesitate to ask.

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Mit freundlichen Grüßen/

Best regards/

Très cordialement/

Bakli Boussaa

Global Customer Support Specialist