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Former Member
Dec 02, 2011 at 02:02 PM

netviewer crashes my dell pc when trying to connect to sap support


Hi all, if this is in the wrong place, please move it.

I have had a problem that my pc crashes (blue screen) after i initiate netviewer online to connect to sap support. it is a pain because we have to use an older product and the response time is slow. i contacted netviewer directly and they sent me this fix, which has worked perfectly.

Dear customer,

Thank your for contacting Netviewer Support.

This is a known issue. When Netviewer starts on a Dell computer, the application produces a blue screen. What is causing this?

This phenomenon occurs only on Dell PCs with a preinstalled Windows operating system.

The file that causes a blue screen is no longer installed. The integrated sound card is from IDT ( but the file "ctAudDrv.sys" belongs to Creative Labs Advanced Audio FX Engine.

Remove the problem as follows:

Rename the file "ctAudDrv.sys" to "ctAudDrv.sys.bak" under "C:WindowsSystem32Drivers".

Restart the PC.

Download and install the appropriate audio driver from the Dell website at, for example:

Für weitere technische Fragen stehe ich Ihnen gerne zur Verfügung./

Si vous avez des questions techniques n'hésitez pas à nous les poser./For further technical questions please do not hesitate to ask.



Mit freundlichen Grüßen/

Best regards/

Très cordialement/

Bakli Boussaa

Global Customer Support Specialist