HI All,
We need to send notifications in the UWL when ever a work item is approved / rejected.
1) Approve
When ever the workitem is approved by an agent we need to send notifications to the next appropriate agent.
2)Reject
When ever the workitem is rejected by an agent we need to send notifications to all the agents who ever involved
in the workflow process.
Please guide me to achieve this scenario.
Thanks & regards,
Harsha