Export Next Page Zoom and Search Issues - blank/white page freezes report

[Former Member]

I'm using a vendor product that uses Crystal Reports Viewer for .NET v13.0 on a 64-bit windows 2008 server.

Everthing works fine in the vendor's environment but when I installed it on my servers when I try and Export, click next page, zoom or search I get a plain white overlay over the normal UI and it freezes the report.

Specifically if I click the export icon for a split second I can see the export dialog show up but it's immediately covered up by a white page that is the same size as the export dialog. The rest of the report is shaded gray as normal but it freezes that way. If I click on the gray area then hit ESC it goes back to normal, but I can't export anything.

Same basic behavior when I click Next or try and search for text. A small progress window shows but is white only then, I can't hit ESC and have to close the report out.

With zoom if I click on the zoom drop-down I see the zoom choices for a split-second but it's again covered over by whiteness.

I've searched through this forum quite a bit and can't find any similar issues. I can see all other graphics just fine and this same server was working fine with the 2008 version in the past. Are there any temp directories or special permissions required?

Thank you!

Tony.

[former_member11696 · Accepted solution]

You should ask the Vendor to help you debug this. We don't what they are doing in code.

Don

[Former Member · Accepted solution]

Thanks Don. I'm definitely pursuing that but they don't know and assume it's a Crystal Install issue since their code works fine in other environments.

Just curious if anyone has run across these symtptoms or has any ideas of what install/access type settings might be related to these problems.

-Tony

[former_member11696 · Accepted solution]

Hi Tony,

If it is an install issue there should be a log folder that may indicate if there was a problem.

They really need to dig into the problem, if they have questions pass them along or if they have support with us they can create a case to help debug the issue.

You may want to search hear also, there have been a few post on this question but not sure what the results are.

Thanks

Don

[Former Member · Accepted solution]

Thanks again Don.

I'll definitely encourage them to log a case on their side. Do you know of any typical Crystal .NET runtime log locations I should look for to hopefully find an error to work with?

I've searched this forum quite extensively, but haven't found anything that looked similar. Let me know if you have anything related that I should reference or any search ideas.

-Tony

[former_member11696 · Accepted solution]

Try this link, Kbase in in SDN:

http://www.sdn.sap.com/irj/scn/advancedsearch?query=boj#.NET%20Development%20-%20Crystal%20Reports

and enter in "crystal blank white page" is asked.

Don