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Former Member
Dec 01, 2011 at 08:25 PM

Export Next Page Zoom and Search Issues - blank/white page freezes report


I'm using a vendor product that uses Crystal Reports Viewer for .NET v13.0 on a 64-bit windows 2008 server.

Everthing works fine in the vendor's environment but when I installed it on my servers when I try and Export, click next page, zoom or search I get a plain white overlay over the normal UI and it freezes the report.

Specifically if I click the export icon for a split second I can see the export dialog show up but it's immediately covered up by a white page that is the same size as the export dialog. The rest of the report is shaded gray as normal but it freezes that way. If I click on the gray area then hit ESC it goes back to normal, but I can't export anything.

Same basic behavior when I click Next or try and search for text. A small progress window shows but is white only then, I can't hit ESC and have to close the report out.

With zoom if I click on the zoom drop-down I see the zoom choices for a split-second but it's again covered over by whiteness.

I've searched through this forum quite a bit and can't find any similar issues. I can see all other graphics just fine and this same server was working fine with the 2008 version in the past. Are there any temp directories or special permissions required?

Thank you!