hy guru, i'm facing an issue about the search in the inbox.
When you do a search with My Goup, the result doens't bring Interaction records created by the colleagues of the group.
I applied the sap note 1586719 but it"s not enough. i have also use the badi ZCL_IM__CRM_IC_INBOX_BADI. In the method before search i retrieved all the BP from wich i can go for the interactions records and that is ok.
the trouble is when i have to retrieve the partner function from the customizing
cl_crm_aui_service=>get_inbox_partnrfcts(
EXPORTING
iv_process_type = iv_proc_type
IV_SEARCH_BY_GROUP = lv_search_by_group
CHANGING
ct_bp_function = lt_bp_function ).
in customizing for map business transactions to Responsible Employee/ group, i have resp.employee blank and Resp Group '00000022'.
if i change the Resp employee with ICAGENT, the search works but only for icagent. How can i generalize it?
i've noticed in debug in the method READ_BUSINESS_TRANSACTIONS there is a parameter CHKLST_PARTNER_FCT what is it for? can i use it by passing the function partner?
thx yall .