Lead as Follow up document from Service Contract

[Former Member]

Hi Experts,

There is a requirement to create Service Lead from Service Contract. I dont think there is something different by name Service Lead so i assume it is Standard Lead which is present in system.

I maintained the copy control for Tx. Types and as well as for Item Categories.

Issue:

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If i create a Service Contract and create a follow up Lead with no items, it works fine.

Suppose i use an item (sales/service item), and i try to create a follow up Lead, the resulting pop-up to choose items from preceding document shows and error and the item doesnot get coped and displays an error, 'Sold-to-Party is not eligible for contract items'.

Has anyone come across this issue?

Thanks and Regards,

MG

[Former Member · Accepted solution]

hello ,

Please check the below:

In the assigment block for Items in the sales order, there is a button

'More'.Click that , you have an option for 'Get Predecessor Items'.

If you click that you will get the predecessor items and also it

will be available for choosing with green flag.This is so because

the sold to party is available for the document at this point.

Please use this and the items are again for selection.

rgds,'deepa

[Former Member · Accepted solution]

Hi Deepa,

Thanks for your prompt reply.

Unfortunately it didnot work. I could not find any such option under 'more' button either in the header or in the item ovp. I will rephrase my question:

1. Is it possible to create a Lead from Service Contract? Does the system allow it even after maintaining relevant copy control configurations?

2. What does the error message, 'Sold to party not eligible for contract items' mean....have u ever seen such error?

Thanks a lot,

MG

[Former Member · Accepted solution]

Hi Maggii,

1. Is it possible to create a Lead from Service Contract? Does the system allow it even after maintaining relevant copy control configurations?

A.Yes, it is possible while arranging of copy controls for transactions need to activate u201CCopy Item numberu201D.

2.What does the error message, 'Sold to party not eligible for contract items' mean....have u ever seen such error?

A. Means, the particular sold to party is not maintained for that contract (for trail check with any maintained sold to party for that error message), cross check the contract again under in partner functions.

If it is suits to your requirement please some reward points,

Thanks,

Suuny.

[Former Member · Accepted solution]

Thanks Sunny......the problem was with the partner functions.