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Nov 30, 2011 at 06:40 PM

CrystalReports2011SP2 Setup error:The product keycode is not valid.INS00140

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Hello,

I've downloaded Crystal Reports 2011 SP2 trial version. I'm trying to install it on multiple Windows 2k3 machines. always get error "The product keycode is not valid.INS00140" although I've provided the correct key code.

C:\Documents and Settings\Administrator\Local Settings\Temp\2011.11.30.11.42.51\setupengine.log shows "[validate_ProductKey]keyTypes [XC.EnableAddOn] is bad":

11:43:17.272 dialogRuntime::execute() EnterProductKey

11:43:17.272 Dialog's properties...

11:43:17.272 +====== DUMP FOR PROPERTYBANK =======

11:43:17.272 | Number of properties: 3

11:43:17.272 | Property: DialogArgument =

11:43:17.272 | Property: _$RegisteredCompany =

11:43:17.272 | Property: _$RegisteredUser =

11:43:17.272 +====================================

11:43:36.288 Calling Validator Entry Point..

11:43:36.288 [validate_ProductKey]acceptedKeyTypes CR.EnableCR;XC.EnableAddOn

11:43:36.288 [validate_ProductKey]appname: "C:\download\SAP1\DATA_UNITS\CrystalReports\dunit\product.crystalreports-4.0-core-32\actions
isKeyCodeValid.exe"

11:43:36.288 [validate_ProductKey]argument: -keycode ******** -version 140 -property CR.EnableCR

11:43:36.288 [validate_ProductKey]initDir: C:\download\SAP1\DATA_UNITS\CrystalReports\dunit\product.crystalreports-4.0-core-32\actions\

11:43:36.288 [run_external_executable] cmdLine: "C:\download\SAP1\DATA_UNITS\CrystalReports\dunit\product.crystalreports-4.0-core-32\actions
isKeyCodeValid.exe" -keycode ******** -version 140 -property CR.EnableCR

11:43:37.006 [run_external_executable] Exit code: 128

11:43:37.006 [validate_ProductKey]keyTypes [CR.EnableCR] is bad

11:43:37.006 [validate_ProductKey]appname: "C:\download\SAP1\DATA_UNITS\CrystalReports\dunit\product.crystalreports-4.0-core-32\actions
isKeyCodeValid.exe"

11:43:37.006 [validate_ProductKey]argument: -keycode ******** -version 60 -property XC.EnableAddOn

11:43:37.006 [validate_ProductKey]initDir: C:\download\SAP1\DATA_UNITS\CrystalReports\dunit\product.crystalreports-4.0-core-32\actions\

11:43:37.006 [run_external_executable] cmdLine: "C:\download\SAP1\DATA_UNITS\CrystalReports\dunit\product.crystalreports-4.0-core-32\actions
isKeyCodeValid.exe" -keycode ******** -version 60 -property XC.EnableAddOn

11:43:37.709 [run_external_executable] Exit code: 128

11:43:37.709 [validate_ProductKey]keyTypes [XC.EnableAddOn] is bad

11:43:37.709 Validation Failed for : ProductKey

directly running the cmd:

C:\download\SAP1\DATA_UNITS\CrystalReports\dunit\product.crystalreports-4.0-core-32\actions>isKeyCodeValid.exe -keycode D5106-R3M7100-TFFT89X-103G6G2-H1 -version 60 -property XC.EnableAddOn

Get popup error:

"The application failed to initialize properly (0xc0000005). Click on OK to terminate the application"

How can I pass this error?

Many Thanks,

Ningli