Skip to Content
Nov 30, 2011 at 12:21 PM

Collaboration instant messaging for Online Customer chat


Hi Experts,

We have the following requirement in portal.

Portal has to be exposed to internet and customers of the organization should be able to use the portal and chat with the employees who are currently logged in portal. This chat conversation should also be saved - either in portal KM or exported to a file or both.

I'm thinking of using Portal Collaboration's Instant Messaging feature for this, but not sure whether it will be enabled for anonymous users accessing portal from outside.

Please clarify and also pour in your ideas on the possible ways to achive this requirement in portal.

Thanks in advance,