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Nov 30, 2011 at 09:29 AM

IVR - Invalid Number on CDT

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Hi,

I am busy setting up the IVR for one of our customers. I have setup the call dispatcher, applications and queues correctly. I have also added the application on the IVR Administrator and activated it successfully. However, when I call my u201CMainMenuu201D queue which is assigned to phone number 80000 on u201CQueuesu201D and the IVR, I get an error on the CDT which says u201CInvalid Numberu201D. Please see below extract of my CORE VU which is saying something about a bad address

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09:13:32.894 4108 STA> StartCallingOut (53)

09:13:32.894 4108 CMD> UI:CallOut = (54) {'CALL_ID': 'CO_6'}

09:13:32.894 4108 SND> CallOut = {'CALL_ID': 'CO_6'}

09:13:32.894 4108 CMD> CALL:CALL_OUT = (55) {'CALL_ID': 'CO_6'}

09:13:32.894 4108 SND> CALL_OUT = {'CALL_ID': 'CO_6'}

09:13:32.894 4108 STA> CallingOut (53)

09:13:32.894 1028 ***> OPER:CallOut : WaitForUIEvents = (20) {'CALL_ID': 'CO_6'}

09:13:32.894 1028 SND> OperCallOut = {'CALL_ID': 'CO_6'}

09:13:32.894 4532 REC> CALL_REJECTED = {'MODE': 'BADADDRESS', 'CALL_ID': 'CO_6'}

09:13:32.894 4532 REC> CALL_DISCONNECTED = {'_EVT': 'CALL_DISCONNECTED', '_ID': 'CORE_IP:21099:1', 'MODE': 'BADADDRESS', 'CALL_ID': 'CO_6'}

09:13:32.894 4532 REC> CALL_STATE = {'CALLSTATE': 'IDLE', 'CALL_ID': 'CO_6'}

09:13:32.894 3192 ***> CALL:CALL_REJECTED : CallingOut = (53) {'MODE': 'BADADDRESS', 'CALL_ID': 'CO_6'}

09:13:32.894 3192 CMD> UI:Disconnected = (54) {'MODE': 'BADADDRESS'}

09:13:32.894 3192 SND> Disconnected = {'MODE': 'BADADDRESS', 'CALL_ID': 'CO_6'}

09:13:32.894 3192 SND> Msg = {'CALL_ID': 'CO_6'}

09:13:32.894 3192 STA> END_STATE (53)

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I have tried deleting the application and adding it back on both the Web UI and the IVR a couple of times. Restarting the Virtual units and the server did not help either.

I would appreciate your response.

Please let me know if you need anything else.

Thanks in advance.

Regards,

Lopedius