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Nov 30, 2011 at 07:22 AM

Customer return part

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From service department customer return part will be send to plant for quality check.

I enabled 06 inspection lot in plant, so quality will do inspection and raise notification, after that part will be send to supplier for replacement under warranty

If supplier sends the replacement part, same will be inspected by QA and post to unrestricted stock.

My doubts are..

1. How could quality person will the know the defect type of the component while receiving from service dept.

2. While getting replacement part from supplier, how could he knows the replacement is for the particular notification.

Please clarify my doubts