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Former Member
Nov 29, 2011 at 03:10 PM

Workitem not in agents inbox even after deadline extended

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HI

The workitem had reached deadline after reaching an agents inbox and in the admin services , i have extended the deadeline using Chnage deadline option. Im able to see the workitem in agents inbox using swi5 as

Work item To be processed from To be processed by Status

000046494845 28.11.2011 16:27:42 30.11.2011 23:59:59 Ready

Also im able to locate the workitem in the function module RH_LOCAL_INBOX_GEt for the user

BUt the agent is unable to see the work, though everything seems fine at backend.

Can you please help.

Thanks

AS