Workitem not in agents inbox even after deadline extended

[Former Member]

HI

The workitem had reached deadline after reaching an agents inbox and in the admin services , i have extended the deadeline using Chnage deadline option. Im able to see the workitem in agents inbox using swi5 as

Work item To be processed from To be processed by Status

000046494845 28.11.2011 16:27:42 30.11.2011 23:59:59 Ready

Also im able to locate the workitem in the function module RH_LOCAL_INBOX_GEt for the user

BUt the agent is unable to see the work, though everything seems fine at backend.

Can you please help.

Thanks

AS

[Former Member]

Hi All,

We use the BWSP which is an ITS application to display . In the workflow log too im able to find the agent to who i have forwarded.

Thanks

AS

[suresh_subramanian2]

Hello Swarna !

There could be following possible reasons why the agent is not in receipt of work item despite agent details seen in workflow log :

Is the agent is in list of possible agents and not in the list of excluded agents ?

Is the work item is reserved by any one or forwarded to some one ?

Is the agent have authorization to receive the work item ?

Is the organizational management buffers are up-to-date ?

Is the user is locked ?

Regards,

S.Suresh

[suresh_subramanian2]

Hello Swarna !

Make sure the agent have authorization to receive the work item.You can check the authorization at SU53 transaction.

Regards,

S.Suresh.

[Former Member]

What is the status of the workitem ?

May be you can give a try with Admin Forward option in SWIA.

Regards,

Anbarasan K