CRM - ECC flow

[Former Member]

Hi Experts,

We have a requirement to extract data from CRM to BI.

Please clarify few doubts related to CRM.

1. What is the common data between CRM and ECC.

2. What is the document flow from CRM to ECC i.e. which will be created first and why i.e. Prospects, Contract, Lead, Oppurtunity,Quotation etc

I am little bit confused why CRM is integrated with ECC.

Needs your inputs.

Thanks in advance.

Regards,

Bhadri M.

[Former Member]

Please provide some inputs...

[Former Member]

hello,

ECC is used as backend for CRM,we integrate the ECC majorly for masta data,integration of sales/service orders.

The sales cycle process like delivery billing usually takes place in ECC.

The document flow is nothing but the next doxumnets created or preceeding documents created are added in docflow which will

help us to understand the process what documents were created on the document.

Please check sap help on ERP and CRM intergration.

If you have specific question,please let me know as this is more on higher level.

rgds,

deepa

[Former Member]

Hi Deepa & All,

Thanks for your valuable inputs.

Few questions,

1. In CRM, I want to see

Across a Business Partner how many Leads are there, against each Lead how many Opportunities are there with Opportunity status and the Quotations against each Opportunity.

Please provide if there are any tables where all these data is stored. If 2 or more tables are involved please provide the link from one table to other.

2. Are Business Partner in CRM and Customer in ECC same i.e. If a business partner is created in CRM say 1 then will the same 1 will reflect in ECC automatically ?

3. In CRM we are having Quotation, do we have even Contract ? If yes for Quotation & Contract status do we need to go for CRM or ECC ?

Are Quotation & Contract in CRM & ECC same i.e. same data ?

Please clarify what ever is possible from your end.

Thanks in advance.

Regards,

Bhadri M.

[Former Member]

Any inputs please..

[Former Member]

hello,

question1:In crm 7.0 you can use Search functionality,where you can add the Bp(partner number and partner function_ and search.

for how many follow up created for leads or opportunity you caheck in transaction history assignment block or use Docflow in crmd_order for a particular lead or opportunity.

question 2:Usually Master data such Business partners or conditions etc are downloaded from ECC this is done by initial download for the start ,later delta dowmload will work if you have all the bdoc and middleware setting,mapping of classication.

Check in help.sap.com for master data BP.

question3:Yes as quotes we also have sales contracts/service contracts.

But if we are downloading from r/3 then we can see in crm in display mode but we can create release order on them.

Regarding the status you can check in status tab,I am not very sure what status are you saying?

I would suggest you to check sap.help also for the details.

Rgds,

deepa