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Former Member
Nov 29, 2011 at 05:57 AM

User NOT able to login again to BSP application after logging off

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Hi Experts,

What the user is doing?

Step 1: User logged into BSP Application. Result: Successful login

Step 2: User logged off from BSP Application. Result: Successful log off

Step 3. User again tries to log into BSP Application with correct login credentials. Result : LOGIN FAILURE

What is being displayed onto the screen after step 3?

1. Login screen does not changes.

2. It does not show any error/warning messages.

3. Next screen, after login screen is NOT being displayed.

What the user does next?

User is deleting all the cookies & cache, and again trying to log into BSP application. Result : Successful login

Question:

Everytime, the user logs off from the BSP application, and again tries to login, he/she is NOT able to login without clearing the cookies and cache.

First, the user has to clear cookies and cache, then ONLY he/she is able login.

Can you please advice on this?

Response will be highly appreciated.

Regards,

Mandar