Lockbox - FLBP clearing a wrong customer

[Former Member]

Hi

We're having a situation where a lockbox file referencing the MICR number of customer A clearing an invoice in Customer B. Does anyone know why this happens?

The lockbox references MICR number of customer A but in the line item details it references an invoice of customer B. Ideally the program should first uniquely identify customer A with the MICR number and then, look for invoices within Customer A. It correctly cleared few invoices from Customer A, however, when it found the invoice that belonged to customer B, it went ahead and cleared that as well. This should not be happening unless the Lockbox sequence is to first identify the invoice with invoice number and then find the customer. I don't believe this is the standard functionality. Can anyone please help understanding this situation?

Additional info: I checked that MICR number was only maintained for Customer A, and also verified that Customer A is not set as an alternate payer to customer B. Thanks for your help!

[Former Member]

OK, it looks like when I run the FLB2/FLBP program, there is a check box for 'Enhanced Invoice number check' It looks like that drives how the posting will occur.

When I run the program with the box checked, the system will only post cash on the customer account from where the cash is received. Payment comes from customer A, all money is applied on customer A. Where the invoice is not found, the cash is applied on account for customer A (This is how I want the system to work)

When I run the program without the box checked, even if the payment is coming from customer A, the system still applies the cash if it can find the invoice match against a different customer B. Once again, I verified that the Customer B does not have Customer A as the alternate payer. I also verified that the MICR number is blank for customer B

Now is this is a system standard feature or is it some user exit acting up? Please let me know if you had any prior experience with this check box. Is this the only function this box drives? Is it safe to have this setting in Production? Thanks again!