A/R Invoice should be open while partial payment

[Former Member]

I am having a problem in incoming payment.

1. Firstly i made one A/R Invoice of Rs. 10000.

2. Then in incoming payment by using payment means i had made the partial payment of Rs 4000.

According to logic A/R Invoice should remain Open, but its not happening the status of A/R Invoice is getting closed.

Please solve my problem how i make A/R Invoice Open in this situation.

Thanks-

Nitu

[Former Member · Accepted solution]

HI

It wont open since yopu made partial payment against it...

My suggestion is to post those partial payment as Payment On Account to that customer and you can reconcile it wilth invoice while making full payment

[Former Member · Accepted solution]

Thanks kambadasan

But my customer wants AR Invoice to be open till full payment is not made.

Because after incoming payment Journal Entry is created from where we can come to know how much payment is remaining and all but my client is not having accounts background he want some other solution for that.

After partial payment is made by using incoming payment, then in AR Invoice in Balance Due field nothing is showing and in Applied Amount full amonut is showing so how customer can understand that payment is not fully paid yet remaining.

[Former Member · Accepted solution]

This is probably the result that your customer selected payment on account option. That means the remaining of Invoice Amount is negative for payment. Invoice will be closed because it is paid in full.

[Former Member · Accepted solution]

No Payment on Account option is not selected.

[Former Member · Accepted solution]

Let me explain you in detail what exactly i had done.

1. Firstly i made one AR Inoice say for Rs 30,000.

2. Then I go to incoming Payment and i select the row for corresponding AR invoice.

3. Then I select Payment Means and in that i made the payment using check of Rs 10,000.

4. Then Iclick on Add.

Results i got:

1. Journal Entry get created from that i come to know that how much payment is done.

2. When i saw my AR Invoice status is showing Closed. In AR Invoice Balance Due field is showing empty and Applied Amount is showing Rs 30,000 which is wrong because i had made the Payment for Rs. 10,000. Why this is so....

Thanks

[Former Member · Accepted solution]

Before your process 3: select Payment Means and in that you made the payment using check of Rs 10,000, you must first type in 10,000 in the Incoming Payment for that invoice. Otherwise, the full amount will be considered no matter how much you entered in the payment mean.

[Former Member · Accepted solution]

Thanks GordonDu you are correct i had made that mistake only.

[Former Member]

Hi Nitu,

What is your B1 version and PL? How did you complete the incoming payment? Explain the detail steps.

Thanks,

Gordon

[Former Member]

No There is no Add-on Running in my PC even I have tried in other PC's also but not workin.

I am using SAP BO 8.81 PL-7

Thanks to all

[hafidouchen]

Hi Nitu Singh,

I had the same problem with the same version that you used (8.81 PL07) and I know the right process of before and after versions of it, is to enter the partial amount in line of the selected invoice on the screen of the payment document.
I do not know why SAP has changed the process in this. is this a bug version or there is another way/process to do this for this version.

Please show me how you rectified the situation for your customer.
Thank you for your reply

Hafid

[Former Member]

Hi Nitu.....

Are you sure you are referring the same Invoice that it is just paid but customer?

If yes then it is because of Bug....

Do you have any addon running?

If yes then please try to stop and then try to make Incoming Payment Transaction......

Regards,

Rahul