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author's profile photo Former Member
Former Member

plz help me in this

can anyone tell

what will happen in production support means what the activities has to perform

which type of errors will come.

Thnks

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  • author's profile photo Former Member
    Former Member
    Posted on Nov 29, 2011 at 11:41 AM
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  • author's profile photo Former Member
    Former Member
    Posted on Dec 12, 2011 at 02:09 PM

    Hi,

    In Production support you need to monitor the Process Chains which will load the data into BW and make the data available for reporting.

    You may need to run the Process Chains depending on the requirements of Client and make sure the Data Loading will be completed on time.

    If you face any issue in the Process Chain you need to correct it and make sure that the Process Chain is completed on Time and the data is available to the markets on Reporting time.

    If the issue occured is not in your scope, then you need to raise a ticket to concerned team.

    Since you are giving support to production it is very important for you to deliver services on time otherwise it will effect many reports which may lead to huge loss for the Client.

    Thanks,

    Harish

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  • Posted on Dec 12, 2011 at 06:39 PM

    Hello

    In simple words, production support means providing day to day support to live system.

    Lets understand this with an example.

    Like banks provides net-banking facility to customer world-wide..

    And that's works on Live System or in other words it would be LIVE PRODUCTION SYSTEM.

    So, when we provide any functional, technical & hardware support to bank for uninterpreted services to it customer/vendors, would be referred as Production support.

    I hope following link should be able to assist in understanding, how production support works.

    - [ SAP TICKETS |http://sap-img.com/general/sap-tickets-what-is-that.htm]

    Regards

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