Solution manager CHARM workflow.

I have configured workflow using http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/d06db8e2-5036-2c10-1a97-dee1364fcec8?QuickLink=index&overridelayout=true.

On testing part, when i am creating change request, it is just generating plain reminder mails.

How can i configure to custoimized mail texts.?

How can i generate work items? Noa pproval are generated.

Am i missing some thing. Please help me.